FAQ Questions

Returns are accepted within 8 days of receipt and if the item is unused. Please contact us via the inquiry form with your order number, product name, and color/size.

*Please provide your order number when making an inquiry

(The 4-digit number starting with # in the email subject, e.g., #0000)

A delivery note/receipt is enclosed, issued in the recipient's name.

If you require a "receipt," please inform us of the "addressee," "purpose of payment," and "delivery address" via the inquiry form after receipt. It will be issued in exchange for the delivery note/receipt already provided.

If the delivery note/receipt has been lost, we will be unable to issue a "receipt."

Please register "Hold at XX Sales Office" after the shipping address.
You can pick it up at the designated sales office.
*Please fill in the name of the Sagawa Express sales office where you will pick up the package in the XX section.

No, this cannot be done.
Please contact your nearest Sagawa Express sales office directly.

The email may have been delivered to your spam folder or blocked by your email settings.

We apologize for the inconvenience, but please check your spam folder and email settings.

Most of our products are general-purpose items. Please refer to the "Product Size" information on each product's introduction page. We apologize for the inconvenience, but please check the detailed information and size of each product.

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Products with "Dedicated" in the product name or on the product page have limited compatibility with specific car models due to their shape or properties. Please be careful when purchasing.
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For information on the arrival of specific products, please contact us via the inquiry form.

We cannot. We regret to inform you that you will need to wrap the item yourself.

No, you cannot. Please place your order through our website.

To cancel your order, please contact us via the inquiry form.

*Please provide your order number when making an inquiry (the 4-digit number starting with # in the subject line of your email, e.g., #0000).

We are unable to combine orders. Each order will be delivered separately.

The email may have landed in your spam folder, or you may have blocked the sender.

We apologize for the inconvenience, but please check your spam folder and email settings.

Please contact us using the inquiry form.

*When making an inquiry, please provide your order number (the 4-digit number starting with "#" in the email subject line, e.g., #0000)

Orders placed by 11:00 AM will be shipped on the same day.
Delivery times vary depending on the region, but typically, delivery is completed within 1 to 5 days after shipment.

Orders placed by 11:00 AM are shipped on the same day.
Delivery times vary by region, but typically, packages are delivered within 1-5 days after shipment.

If you do not receive your product after the estimated delivery time mentioned above, please contact us via the inquiry form.

*When contacting us, please provide your order number (the 4-digit number starting with "#" in the subject line of your email, e.g., #0000).

Shipping is a flat 660 yen (tax included) per order, except for Okinawa Prefecture.
Orders over 8,000 yen (tax included) qualify for free shipping.

Shipping to Okinawa Prefecture is a flat 1,100 yen (tax included) per order, regardless of the purchase amount.

*For cash-on-delivery shipments, only a COD fee (400 yen) will be charged.

Please register the delivery address with "○○ Sales Office Stop" appended to it.
You can pick up your package at the designated sales office.

*Please enter the name of the Sagawa Express sales office where you wish to pick up your package in "○○".

You can purchase products from overseas. We have introduced the WorldShopping service, which purchases products on your behalf and delivers them to your doorstep. With multilingual support available, feel free to visit the site and enjoy unlimited shopping. For more details, please check here.INTERNATIONAL SHIPPING

You can purchase ARTA products from overseas. We have introduced WorldShopping service who will purchase on behalf of you and deliver it to your doorstep. With support available in multiple languages, feel free to visit our website and enjoy unlimited shopping in ARTA.

For more information, visit INTERNATIONAL SHIPPING.

Cannot be specified.
Please contact your nearest Sagawa Express sales office directly.

Delivery will be made by Sagawa Express.
Other delivery companies cannot be specified.

We accept credit cards and cash on delivery. *Credit card payments are temporarily suspended.

The cash-on-delivery fee is 400 yen (tax included).

If you wish to change your payment method, please cancel your order and place a new one with your preferred payment method.

To cancel your order, please contact us via the inquiry form.

*When making an inquiry, please provide your order number (the 4-digit number starting with "#" in the email subject, e.g., #0000).

A "delivery note and receipt" has been issued in the recipient's name and is enclosed.

If you require a "receipt", please inform us of the "recipient's name", "purpose of payment", and "delivery address" via the inquiry form after you have received the item.
We will issue it in exchange for the "delivery note and receipt" you have already received.

Please note that we cannot issue a "receipt" if the "delivery note and receipt" has been lost.

We are unable to reissue the .

Returns are accepted for unused items within 8 days of receipt.
Please contact us via the inquiry form with your order number, product name, and color/size.

*When making an inquiry, please provide your order number (the 4-digit number starting with "#" in the subject line of your email, e.g., #0000).

Returns are accepted within 8 days of receipt if the item is unused.
Please contact us via the inquiry form with your order number, product name, and color/size.

*When making an inquiry, please provide your order number (the 4-digit number starting with "#" in the email subject, e.g., #0000).

Clothing items can be exchanged for a different size or color after purchase, provided they are unused.
Please contact us via the inquiry form for details.

*When making an inquiry, please provide your order number (the 4-digit number starting with "#" in the email subject line, e.g., #0000).

We will check the condition of the item.
Please contact us via the inquiry form with your order number, product name, and color/size.

We will check if repairs are possible. Please contact us via the inquiry form.

*When making an inquiry, please provide your order number (the 4-digit number starting with "#" in the subject line of your email, e.g., #0000).

Please reset your password using the "Forgot Password" link.