Legal notice

Site Name

ARTA Official Online Shop https://shop-arta.autobacs.com/

Seller

Autobacs Seven Co., Ltd.

Site Operator

Reo Miwa

Location

5-6-52 Toyosu, Koto-ku, Tokyo (NBF Toyosu Canal Front)

Contact

We will respond via the contact form on this site.
*Inquiries received on Saturdays, Sundays, national holidays, year-end and New Year holidays, and other company closure days will generally be answered starting from the next business day.

Phone Number: 0120-454-771
(We accept inquiries via the form that creates a record of your submission)

Pricing

Prices including tax are listed on each product page.

Additional Costs Beyond Product Price

Consumption tax, home delivery shipping fees, cash on delivery service fees, and other such costs.

Payment Methods

Credit Card Payment

We accept Visa, Mastercard, American Express, and JCB. Only cards issued in the customer's name may be used.

Cash on Delivery

Only cash is accepted.

Payment Timing

Credit Card Payment

We will send charges to each credit card company at the time of product shipment. Please confirm details with your card issuer directly.

Cash on Delivery

Please pay the delivery personnel when you receive your product.

Product Delivery Timing

1. If the item is in stock, we will ship it within 10 business days starting the day after your order is confirmed.
2. Timing may vary depending on order volume. If we require additional time, we will notify you via the sales page and order completion email.
3. Pre-order items are not subject to the above timeline. We will notify you of the shipping date via the sales page and pre-order completion email.
4. If shipping is delayed due to other circumstances, we will notify you via the sales page and order completion email.

Cancellations

Your purchase application is confirmed once our shipping processing is completed.
If you wish to cancel, please contact us via the contact form by 12:00 PM on the same day for morning orders, or by 12:00 PM the next day for afternoon orders.

Returns and Exchanges

We take every care to ensure product quality and accurate delivery, but we will accept exchanges (at our cost) in the following cases:

1. You receive a product different from what you ordered
2. The received product is damaged

If you contact us via the contact form within 8 days of receiving your product, we will accept returns or exchanges (shipping fees and service fees are the customer's responsibility).
However, we cannot accept returns or exchanges in the following cases:

1. The product package has been opened, or labels or tags have been removed
2. The product has been used even once
3. Damage, scratches, or stains occurred due to the customer's negligence
4. Any of the instruction manual, accessories, or included items are missing
5. Special order items made at the customer's request
6. Hygiene products (masks, earrings, underwear, swimwear, etc.)
7. The product is shipped more than 10 days after the return request was submitted